“As customer expectations evolve, we need to evolve with them” said Mark McDonnell, Vermont Mutual’s Senior Vice President. “We believe the 24/7 functionality provided by myVM, along with the expert guidance and service customers can only get from an independent agent, is a combination that can’t be beat.”
The new myVM offers Vermont Mutual policyholders a safe and secure way to follow the status of a claim, access their policy information, even print ID cards. The new web portal also features a responsive design, allowing visitors access to myVM from any device.
“In addition to the excitement around what the introduction of myVM means to our customers, we’re very proud to have developed this new tool entirely in-house” said Joanne Currier, Vermont Mutual’s Vice President of IT. “The experience gained through that process positions us well as we undertake future projects aimed at enhancing a customer’s overall experience with Vermont Mutual.”
Additional features of myVM include the ability to receive optional convenience reminders via text or email. Vermont Mutual convenience reminders are designed to make it easier for policyholders to remember important yearly events, such as a license renewal, vehicle registration or even the birthday of a special someone.
The new myVM is available to customers of Vermont Mutual, Northern Security Insurance Company, Inc. and the affiliated Granite Mutual Insurance Company.